Carol Drake

Victoria Penwell is the Office Manager at the Carol Drake State Farm agency in Henderson, Nevada. Licensed in property, casualty, life and health lines, Victoria has over 10 years of experience in the insurance industry. Her focus is on warmly onboarding new customers and thoroughly reviewing their policies to ensure they have the right coverages.

Victoria's caring approach stems from her realization that insurance plays a vital role in protecting what people have worked so hard for. As she says, "When their world is turned upside down, we're there to get them right side up again." Her goal is for every customer to leave feeling educated and confident about the decisions they've made.

One particular moment that solidified Victoria's passion for the industry was noticing how many people simply sign up for policies then forget about them. She wants to change that by continuously growing her knowledge to be helpful and resourceful for customers throughout the process of protecting what they love.

When not at the office, Victoria embraces an active lifestyle. She's involved in a custom car club, attending shows to admire the heart and soul poured into the vehicles. Traveling is also a huge passion she enjoys with her husband. Additionally, Victoria has taken up the unique hobby of hat burning - using fire to create artistic designs on hats. She also knows how to play the clarinet and in the past she was a rodeo girl.

Born and raised in Las Vegas, Victoria lives by the quote: "Holding on to anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned," by Buddha. It reminds her to approach things with a positive, smiling attitude.

With her decade-plus of experience, Victoria takes pride in empowering customers to confidently protect their most important assets. Contact her today to experience her caring and educational approach to insurance.

Toini is an Account Representative at the Carol Drake State Farm agency in Henderson, Nevada. With a remarkable 39 years in the insurance and financial services industry, Toini brings admirable experience and a caring approach to her role. She is known by customers as someone who truly goes the extra mile.

Customers appreciate that Toini genuinely cares about them and will do a great job to assist. When reviewing coverages with customers, Toini makes sure they understand their potential risks. She believes insurance represents a major decision that can significantly impact people's lives.

Born in San Francisco but now residing in Henderson, Toini's favorite quote is "It is better to give than receive."

Outside of work, she enjoys caring for her cats and watching football games to support her favorite teams. Previously, she was also involved in roller derby and skating on oval tracks.

Toini feels grateful to work at a caring agency like Carol Drake's State Farm office. After nearly 40 years in the industry, she still finds her career rewarding by being able to provide options for customers to keep their families and businesses protected during important times.

Contact Toini today to talk about your insurance needs and experience her knowledgeable, caring service.

Brittany is an Account Representative at the Carol Drake State Farm agency in Henderson, Nevada. She brings a friendly and caring approach to her role and is known by customers for her warm, knowledgeable service when assisting with their insurance needs.

She believes insurance is all about protecting what matters most to each customer. One of Brittany's most rewarding experiences was helping a stressed couple understand all the details of insuring their new home purchase. "Sharing my knowledge took the stress away," she recalls. "It's experiences like that which make this such a rewarding career - you to truly help people every day."

Outside of the office, Brittany enjoys family adventures, car shows, concerts, and DIY projects like customizing her show truck. As a Henderson native, she is passionate about the local community, guided by her favorite mantra "Life's a garden! Dig it!"

Contact Brittany today for a free auto, home, life or health insurance quote.

Teri is an Account Representative at the Carol Drake State Farm agency in Henderson, Nevada. Licensed in property and casualty lines, Teri brings over 7 years of experience in the insurance industry along with over 20 years in home lending.

What sets Teri apart is her empathetic approach and ability to guide customers in making educated decisions on coverages that align with their needs. She takes pride in providing a friendly, caring experience where customers feel their concerns are truly heard and addressed.

Teri believes her "aha moment" was realizing how many people don't understand how their insurance works. This drives her passion for sharing knowledge so customers can properly protect their hard-earned assets. One of her most rewarding experiences was helping a customer go from inadequate to ideal coverage based on her advice.

The Seattle native lives by the Maya Angelou quote: "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Three words Teri uses to describe herself are empathetic, reliable and hardworking.

In her free time, Teri loves being outdoors camping, spending quality time with friends and family, and indulging her creative side through painting, photography and photo editing. She has a fun, vintage vibe and can even cluck like a realistic chicken! Teri also volunteers with local organizations that advocate for the wellbeing of animals.

With over 25 years in customer service roles, Teri brings a wealth of expertise in making customers feel cared for. Her ability to clearly explain coverages empowers customers to walk away confident they've made the right decisions to protect their world.

Contact Teri today to talk about the right coverage for you through a warm, educational insurance experience.